A new research paper reports broad consumer discontent with the impact of the EU's Digital Markets Act. A survey of 3,500 consumers across seven central and eastern European countries finds that four in ten EU consumers say more steps are needed to navigate digital platforms than before, and one-third say the experiences are less seamless and more confusing since the DMA came into effect. The authors find that, "[t]he promise of better services at fairer prices thus rings hollow so far – improvements are either too subtle, too inconvenient, or too opaque for consumers to appreciate." These findings echo our report, which shows widespread concerns that EU consumers are facing a degraded consumer experience.